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General Terms and Conditions

Version: 3 October 2026

Table of Contents

1. Scope of Application of these Terms and Conditions

  1. These General Terms and Conditions (the “Terms and Conditions”) shall apply exclusively to the business relationship between purebeing.eu, Shalini Mehra (sole proprietor, registered seat: Florianiweg 7, 6212 Maurach am Achensee, Austria) (hereinafter referred to as the “Provider”) and the purchaser of the Provider's products (hereinafter referred to as the “Customer”).

  2. Terms and conditions of the Customer that deviate from these Terms and Conditions shall not be recognised, even if the Provider performs the services without objection, unless the Provider expressly agrees to the application of the Customer's deviating terms and conditions.

  3. References to persons apply equally to both genders. For the sake of better readability, the simultaneous use of masculine and feminine forms has been dispensed with.

  4. “Consumer” within the meaning of these Terms and Conditions means any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

  5. “Entrepreneur” (in a business context: “business customer”) within the meaning of these Terms and Conditions means any natural or legal person or partnership with legal personality who or which, when entering into a legal transaction, acts in the exercise of their trade, business or profession.

  6. “Product” within the meaning of these Terms and Conditions means any goods, services and other performances offered by the Provider, any accessories and any accompanying documentation which, in accordance with the product description or other agreement made available to the Customer, form the subject matter of the contract between the Provider and the Customer.

  7. Irrespective of the terminology used in these Terms and Conditions, such as “Provider”, the legal classification of the contract and the applicable statutory provisions shall always be governed by the statutory requirements applicable to the respective type of contract. These Terms and Conditions shall not restrict the statutory definitions and provisions in any way.

  8. The Provider's offer is directed at entrepreneurs (business customers) as well as consumers. Where necessary, the following provisions distinguish between consumers and entrepreneurs. With respect to consumers, the mandatory statutory consumer protection provisions (in particular the Austrian Consumer Protection Act (Konsumentenschutzgesetz, KSchG) and the Austrian Distance Selling and Off-Premises Contracts Act (Fern- und Auswärtsgesetz, FAGG)) shall in any event remain applicable.

2. General Information on Offers and Orders

  1. The presentation and advertising of products on the Provider's websites and in digital or printed information materials does not constitute a binding offer to conclude a contract, but a non-binding invitation to the Customer to submit an offer to purchase the goods presented.

  2. Customers are responsible for ensuring that the information they provide is correct and that any changes are communicated to the Provider where necessary for the performance of the contract. In particular, customers shall ensure that the e-mail, delivery and shipping addresses they provide are correct and that any obstacles to receipt for which they are responsible are duly taken into account (e.g. by checking the spam folder of the e-mail software used).

  3. Customers are asked to read the information provided during the ordering process carefully and to observe it, and, where necessary, to use the support functions available on their software and hardware (e.g. magnification or text-to-speech functions). Required information is marked by the Provider in a manner reasonably recognisable to the Customer (e.g. by optical highlighting and/or asterisks). Until the order is submitted, customers can change and view their product selection and entries at any time, go back within the ordering process, or cancel the ordering process altogether. To do so, customers can use the functions commonly available to them in their software and/or on their devices (e.g. the browser's forward and back buttons, or keyboard, mouse and gesture functions on mobile devices). Furthermore, unwanted entries can be corrected by cancelling the ordering process.

3. Ordering Process and Conclusion of the Contract

  1. The Customer can select from the products offered by the Provider and collect them in a so-called shopping cart or a corresponding selection overview. Within this selection, the Customer can edit their compilation, in particular make changes or remove individual items. Otherwise, the Customer can initiate the completion of the ordering process.

  2. By clicking the button that completes the ordering process, the Customer submits a binding offer to the Provider to acquire the products contained in the shopping cart or in the corresponding selection overview.

  3. The Provider accepts the Customer's offer, depending on which event occurs first, (i) by an express declaration of acceptance in text form (e.g. by e-mail), (ii) by the completion of the payment process, (iii) by a request for payment addressed to the Customer, (iv) in the case of an order for goods, by their dispatch, in the case of a service, by its commencement, and otherwise by the contractual provision of the product. The Provider may accept the Customer's offer within the acceptance period. The acceptance period is 1 day. The acceptance period begins with the completion of the ordering process by the Customer and ends with the expiry of its last day. If the Provider does not accept the Customer's offer within the acceptance period, no contract is concluded and the Customer is no longer bound by their offer.

  4. A contract between the Customer and the Provider may also be concluded by e-mail. The Customer may submit a binding offer to the Provider by e-mail or, in the case of a binding offer submitted by the Provider, accept it by e-mail.

  5. A contract between the Customer and the Provider may also be concluded by telephone. The Customer may submit a binding offer to the Provider by telephone or, in the case of a binding offer submitted by the Provider, accept it by telephone.

  6. A contract between the Customer and the Provider may also be concluded by providing details in a contact form. The Customer may submit a binding offer to the Provider via the contact form or, in the case of a binding offer submitted by the Provider, accept it via the contact form.

4. Ordering Process and Conclusion of the Contract via External Distribution Platforms

Purchases via the Paddle platform (https://paddle.com) are processed through Paddle.com Market Limited or an affiliated company as a digital distribution service. Paddle specialises in the worldwide distribution of digital products and software subscriptions and, in the ordering process, acts as seller vis-à-vis the Customer in its own name and for its own account. The purchase contract is concluded between the Customer and Paddle, not between the Customer and the Provider. The Provider makes the product or service available and is obliged to provide this service to the Customer. The contractual obligations under the purchase contract, in particular payment processing, invoicing, the remittance of VAT and the handling of refunds, are the responsibility of Paddle. The ordering process takes place via the platform's payment page (checkout). By operating the button that completes the ordering process there, the Customer submits a binding offer to Paddle to acquire the selected products. The contract is concluded upon Paddle's confirmation of the order, usually in the form of an order or payment confirmation sent by e-mail. Where subscriptions are concluded via the platform, administration, termination and changes are handled via the functions provided by Paddle, for example via a customer area made available to the Customer. In addition, Paddle's contractual terms and conditions of use shall apply.

5. Contract Text and Contract Languages

  1. The Provider stores the contract text (in particular the order data, product details, prices, these Terms and Conditions and any other legally required mandatory information) and makes it available to the Customer in text form, by e-mail, or at the latest upon delivery of the order or performance of the ordered service.

  2. For customers who are entrepreneurs, the Provider may make the contract documents available both in text form and by other means (e.g. by reference to an online source).

  3. If customers have created a customer account, they can view the orders placed in their account area. The complete contract text is not accessible in the account area.

  4. The contract languages are German and English; contracts may be concluded in these languages. In the event of contradictions or discrepancies between the German and the English version of these Terms and Conditions, the German version shall prevail.

6. Digital Content

  1. “Digital content” means content such as software, video and audio content, e-books or apps when it is provided in digital form, e.g. as a download or stream (i.e. not delivered on data carriers such as CDs or Blu-rays).

  2. The provisions of these Terms and Conditions apply mutatis mutandis to the sale of digital content.

  3. The provisions of these Terms and Conditions apply mutatis mutandis to the sale of physical data carriers that serve exclusively as a medium for digital content.

  4. The digital content is made available to the Customer in the form of the possibility to download it.

  5. The digital content is made available to the Customer in the form of a continuous data stream, referred to as “streaming”.

  6. The digital content is sent to the Customer by e-mail to the e-mail address provided.

  7. The Provider is entitled to adapt and modify digital content retrospectively, provided that this is necessary for the Provider (e.g. technical updates, language corrections or compelling legal reasons requiring an adjustment of content), reasonable for the Customer, and does not impair the contractual use of the products or the contractual equilibrium of rights and obligations.

  8. The Customer will be informed expressly and in good time before the possibility of accessing the digital content they have acquired expires.

  9. The use of the digital content requires access to the internet as well as common and customary means of display that are reasonable for the Customer (e.g. a browser or PDF viewing software). The Provider assumes no responsibility for any prevention of access to digital content or its retrieval where such obstacles lie within the Customer's sphere of responsibility (this applies in particular to the Customer's access to the internet).

7. Sale of Licence Keys

  1. These Terms and Conditions apply mutatis mutandis to the sale of licence keys.

  2. When purchasing licence keys, the Customer is granted the rights of use of the respective product, for example software or content, as apparent from the product description.

  3. The Customer is provided with a means of downloading the ordered licence keys.

  4. The ordered licence keys are sent to the Customer at the e-mail address provided.

  5. Unless otherwise stated in the product description or otherwise agreed between the Provider and the Customer, the licence key may only be used after payment of the agreed fee.

8. Manufacture and Processing to the Customer's Specifications

  1. If the contractual agreement between the contracting parties provides that the Provider is to manufacture or process the product to be delivered according to the Customer's specifications, the Customer is obliged to provide the Provider with the information and materials required for the performance of the service and to perform cooperation acts (hereinafter collectively referred to as “cooperation”).

  2. The Customer will be informed of the cooperation required of them in the product description or in the ordering process.

  3. In fulfilling their cooperation obligations, the Customer must in particular comply, when providing information and materials, with the agreed format, the agreed transmission method and other agreed technical requirements and deadlines.

  4. The Customer undertakes to provide only such information and materials and to perform only such cooperation acts whose contractual processing by the Provider does not contravene applicable law or third-party intellectual property rights. In particular, the Customer undertakes to ensure that they hold the rights of use and disposal necessary for processing by the Provider. The Provider is not obliged to verify the legality of the processing of the cooperation content provided by the Customer.

  5. The Provider does not bear any costs arising from the Customer's cooperation.

  6. The Customer shall indemnify and hold harmless the Provider, its employees and representatives from liability and/or claims of authorities or third parties arising in connection with the Customer's cooperation and for which the Customer is responsible. The indemnity also covers all necessary and appropriate costs of legal defence. Furthermore, in such a case the Customer shall support the Provider in defending against the claims through reasonable and necessary cooperation acts and information.

  7. Based on a reasonable assessment, the Provider is entitled to refuse processing orders, even after conclusion of the contract, where the Provider may assume on the basis of objective indications that they contravene the applicable legal situation, third-party rights or public morality (this applies in particular to content and materials that are harmful to minors, discriminatory, insulting or unconstitutional).

9. Service-Related Rights and Obligations of the Contracting Parties

  1. “Services” within the meaning of these Terms and Conditions are activities owed by the Provider that are based on an agreed action or contribution of the Provider.

  2. The provisions of these Terms and Conditions apply mutatis mutandis to contracts for services, unless otherwise stipulated in this section.

  3. The specific scope of the services results from the respective service description, the offer or the individual agreement between the Provider and the Customer. Solely the scope of activities or support defined therein shall be decisive. The Provider does not owe a specific result, but the careful, professional performance of the agreed activities to the best of their knowledge. This is a contract for services within the meaning of the law. Recommendations, assessments or proposals for action made by the Provider are expressly not a guarantee or assurance of success.

  4. If the description of the assignment is insufficient or its scope is doubtful in certain cases, the services to be rendered include those tasks customary in the industry and required by the circumstances that are necessary to achieve the agreed contractual purpose to an appropriate extent.

  5. Changes to or extensions of the originally agreed scope of services (“changes to the scope of services”) may be proposed by both parties. The Provider reviews each change requested by the Customer and promptly informs the Customer whether the desired adjustment is technically and organisationally feasible, what effect it has on the service period, and whether it results in additional effort beyond the originally agreed scope of services. If a requested change results in additional effort, this shall be remunerated separately by the Customer. Remuneration is based on the rates agreed or, if not specified, the Provider's customary hourly rates. If the change request results in changes to the schedule, cooperation obligations or delivery dates, these shall also be recorded in the adjustment agreement. Changes to the scope of services and their acceptance, rejection or implementation require text form (e.g. e-mail) unless otherwise agreed. Without such written confirmation, the originally agreed scope of services shall remain decisive.

  6. Insofar as the Provider performs their services on the basis of information, documents, access data, systems or other materials to be provided by the Customer, the Customer shall provide these to the extent necessary for the performance of the contract, in a proper manner and within a reasonable period. The Customer is responsible for the correctness, topicality, entitlement to use and permissibility of use of this content. The Provider's services regularly require appropriate cooperation and coordination on the part of the Customer. If such cooperation does not take place or takes place late for reasons for which the Customer is responsible, agreed deadlines and dates may be extended by an appropriate period. The Customer bears the consequences of any breach of the obligations and duties referred to above.

  7. The Provider does not carry out any legal review of the information, content, specifications or materials provided by the Customer. Responsibility for ensuring that their use within the scope of the agreed services is legally permissible, free of third-party rights and suitable for the agreed purposes lies, unless expressly agreed otherwise and insofar as reasonable for the Customer in light of the circumstances, solely with the Customer. The Customer is obliged to carry out, or have carried out, the necessary legal reviews in good time and at their own responsibility.

  8. Unless dates have been expressly confirmed as binding within an ordering or quotation process, via other appointment-booking options offered by the Provider, or in written or text form (e.g. by e-mail), they are deemed to be non-binding indicative values. The Provider is entitled to perform the agreed services within a reasonable period that is reasonable for the Customer.

  9. Agreed service appointments are binding. The cancellation terms set out in these Terms and Conditions apply to the cancellation or non-attendance of bindingly agreed appointments as well as to rescheduling. Statutory rights of withdrawal, rescission and termination remain unaffected.

  10. The remuneration results from the respective offer or service description and, unless otherwise agreed, is payable in advance before the service is rendered. The payment terms of these Terms and Conditions apply.

  11. Where services are rendered online, by video call, telephone, e-mail or other means of remote communication, the Customer is responsible for providing a stable and suitable internet or communication connection, insofar as this is reasonable for them in light of the circumstances. Faults or failures within the Customer's sphere of responsibility may lead to delays or interruptions in the provision of the services. In such cases, the Provider is not obliged to render the services again without an appropriate adjustment of the schedule or additional remuneration.

  12. If the Customer identifies a defect in a service rendered and asserts rights for defects, they should notify the Provider thereof within a reasonable period. The Provider is entitled to remedy the defect within a reasonable period or to render the service again free of defects. For the inspection and rectification of a defect, the Customer shall enable the Provider to obtain the cooperation required for this purpose, insofar as reasonable for them in light of the circumstances. Insofar as the Customer is a business, the statutory duties of inspection and notification of defects shall additionally apply.

  13. In the event of force majeure or other unforeseeable events for which the Provider is not responsible and which significantly impede or make impossible the provision of the services, the Provider is entitled to postpone agreed appointments or to make up for the services at a later point in time. Such events include in particular illness, accident, legal restrictions, official orders, failures of electricity, servers or other infrastructure, natural events or comparable situations. The Provider will inform the Customer thereof without delay and, where possible, offer alternative appointments. In these cases, the Customer has no claim to compensation for travel, downtime or other costs. The Customer's statutory rights remain unaffected.

10. Coaching Services

  1. The Provider practises as a provider of Lebens- und Sozialberatung (Psychosoziale Beratung) [counselling and social counselling (psychosocial counselling)] as well as of Unternehmensberatung [business consulting]. Coaching and mentoring are provided within the scope of Lebens- und Sozialberatung (Psychosoziale Beratung); hypnotic methods and business consulting services are offered and invoiced separately. Neither psychotherapy nor medical or psychological treatment within the meaning of the Austrian Medical Act (Ärztegesetz) or the Austrian Psychologists Act (Psychologengesetz), nor any curative treatment, is provided, nor is it substituted by the Provider's services. Where the counselling or coaching is performed on behalf of a company, the service is rendered as Unternehmensberatung [business consulting]. The designation “Psychosoziale Beratung” corresponds to the official trade designation “Lebens- und Sozialberatung (Psychosoziale Beratung)” under Section 94 item 46 of the Austrian Trade Regulation Act 1994 (Gewerbeordnung 1994, GewO) and the Lebens- und Sozialberatungs-Verordnung [Regulation on Counselling and Social Counselling].

  2. Coaching services within the meaning of these Terms and Conditions are personalised, process-accompanying support services rendered by the Provider to the Customer online, by telephone or in person. Coaching serves reflection, the clarification of goals and the personal or professional development of the Customer. The provisions of this section apply in addition to the general provisions on services. In the event of contradictions, the coaching-specific provisions shall prevail.

  3. The specific subject matter and scope of the coaching, in particular the number and duration of the sessions, the formats as well as the thematic focuses, result from the respective service description, the offer, the individual agreement and, where available, from a more detailed description of the coaching contained in these Terms and Conditions. Coaching is a goal- and solution-oriented development process and may, depending on the agreement, include conversations, exercises and reflection tasks.

  4. Coaching does not substitute medical, psychotherapeutic or other curative treatment within the meaning of the Austrian Medical Act (Ärztegesetz), the Austrian Psychotherapy Act (Psychotherapiegesetz) or the Austrian Psychologists Act (Psychologengesetz), and is not intended for the diagnosis or treatment of physical or mental illness. The Provider does not make diagnoses, does not practise medicine and does not treat illnesses. Coaching also does not include legal, financial, investment or tax advice. The Customer is obliged to consult suitable specialists independently for any such matters.

  5. Coaching is an interactive process whose course and effect depend substantially on the active participation and openness of the Customer. The Provider supports the Customer in a process-oriented manner, while decisions, actions and the implementation of the coaching content are solely the responsibility of the Customer. Recommendations or impulses given by the Provider do not constitute binding instructions for action.

  6. The Provider does not warrant the achievement of specific results, progress or developments in the context of the coaching. The success of the coaching depends largely on the Customer's personal responsibility, motivation and implementation. The Customer remains independently responsible for their personal, professional and economic development.

  7. The Customer undertakes to provide truthfully the information required for the coaching and to participate actively in the coaching process. They shall ensure suitable framework conditions such as punctuality, focus and an environment free of interference. If required cooperation is not provided, this may impair the course of the coaching or lead to delays.

  8. Coaching may take place online, by telephone or in person. The exact mode of execution is agreed between the parties or determined by the Provider on the basis of reasonable criteria. The Provider may adjust the methods, processes, content or tools used at their professional discretion, insofar as this is reasonable for the Customer. For online formats, the Customer is responsible for a stable connection and suitable technical equipment.

  9. Agreed coaching appointments are binding. The cancellation terms set out in these Terms and Conditions apply to the cancellation or non-attendance of bindingly agreed appointments as well as to rescheduling. Statutory rights of withdrawal, rescission and termination remain unaffected.

  10. The Provider treats all information received in the context of the coaching confidentially, unless statutory disclosure obligations exist. Content from coaching sessions may not be passed on to third parties without the express consent of the respective other party. This also applies to group formats, in which all participants are obliged to maintain confidentiality.

  11. For group coaching, the agreed number of participants is binding. The Provider may take appropriate measures in the event of disruptions to the group process, including the exclusion of individual participants, insofar as this is necessary and reasonable. The Customer undertakes to respect the privacy and confidentiality of the information of other participants.

  12. Audio or video recordings by the Customer are only permitted with the Provider's prior express consent. The Provider makes recordings only where this has been agreed and is permissible under data protection law. The Provider's internal notes or documentation serve exclusively to accompany the process and will not be handed over, unless otherwise agreed or mandatorily required by law.

  13. Materials made available by the Provider in the coaching, such as worksheets, exercises or presentations, may be used by the Customer exclusively for their own purposes. Passing them on, reproduction or other use by third parties is only permitted if expressly allowed by the Provider.

  14. For in-person coaching, the respective house rules and, where applicable, additional safety or usage rules of the venue apply. The Customer undertakes to follow the instructions of the Provider or of the on-site staff insofar as these are necessary for the safe and proper conduct of the coaching.

  15. The Provider is entitled to exclude customers from the coaching if, through their behaviour, they significantly disrupt the course of the coaching, breach rules of conduct or make further cooperation unreasonable. In this case, the session from which the Customer was excluded will be charged. Claims of the Customer exist only in respect of services already paid for but not yet rendered; further-reaching claims are excluded. Notwithstanding the foregoing, the Provider's right to extraordinary termination remains reserved.

  16. Coaching packages and agreed appointment quotas must be used within the respective fixed term. Appointments not taken up lapse upon expiry of the agreed term, unless otherwise agreed. Any extension or postponement of the term requires a separate agreement between the parties.

  17. Unless coaching of a highly personal nature with a specific person has been expressly agreed, the Provider may, for reasonable grounds such as illness, absence or organisational requirements, substitute the coach. The Provider is also entitled to adjust appointments or change the mode of execution, insofar as this is reasonable for the Customer. Material changes to the scope of services require prior coordination and the consent of both parties.

11. Cancellation Terms for Services

  1. The Customer may cancel a booked service before the commencement of the service. Cancellation must be made in text form, for example by e-mail. The decisive factor for the calculation of any cancellation costs is the time at which the cancellation is received by the Provider. Statutory rights of withdrawal remain unaffected.

  2. For individually reserved one-to-one appointments, in particular individual consultations and individual coaching sessions, the following cancellation terms apply: cancellations up to 48 hours before the agreed appointment are free of charge. In the event of a later cancellation or non-attendance of the appointment, the Provider's claim to the agreed remuneration remains in place, insofar as the Customer is responsible for the cancellation or non-attendance. However, the Provider must set off the value of the expenses saved as a result of the cancellation as well as what they acquire through alternative use of the time freed up, or maliciously fail to acquire.

  3. For individual consultation, coaching and mentoring appointments, the following cancellation terms apply:

    1. a) Cancellation more than 48 hours before the agreed appointment: free of charge.

    2. b) Cancellation between 48 and 24 hours before the agreed appointment: 50 % of the agreed fee becomes due.

    3. c) Cancellation less than 24 hours before the agreed appointment or non-attendance: the full fee (100 %) becomes due; no refund will be made.

  4. The cancellation terms apply irrespective of whether the Customer is a consumer or an entrepreneur; with respect to consumers, mandatory statutory rights, in particular the right of withdrawal under the Austrian Distance Selling and Off-Premises Contracts Act (Fern- und Auswärtsgesetz, FAGG), remain unaffected.

  5. The cancellation terms do not affect the statutory rights of customers who are consumers to rescind the contract, withdraw from it or otherwise terminate it. Consumers' mandatory statutory rights remain unaffected by the cancellation terms.

  6. For paid courses, online courses and digital products, the following applies: rescission is possible until the commencement of the provision of the service; from the commencement of the provision of the service, there is no entitlement to a refund. Mandatory statutory rights, in particular the right of withdrawal for consumers under the Austrian Distance Selling and Off-Premises Contracts Act (Fern- und Auswärtsgesetz, FAGG), remain unaffected.

12. Digital Services

  1. “Digital services” exist where they enable a Customer who is a consumer to create, process or store data in digital form, or to access such data, or to allow the joint use of, or other interaction with, data uploaded or created in digital form by the consumer or by other users of the respective service.

  2. The provisions of these Terms and Conditions apply mutatis mutandis to digital services.

13. Term, Termination and Renewal of Service Contracts

  1. The service is rendered as an ongoing performance over a longer period of time or at regularly recurring intervals (a continuing obligation) and may be terminated ordinarily by either contracting party. The notice period is two weeks, unless otherwise stipulated in the respective service description or in these Terms and Conditions; for subscriptions, Section 14 of these Terms and Conditions applies (one month).

  2. Upon expiry of the contract term, the service contract is renewed for an indefinite period unless terminated by one of the parties.

  3. The right of either contracting party to terminate the contract for good cause remains unaffected. Good cause exists if, taking into account all circumstances of the individual case and weighing the interests of both parties, continuation of the contractual relationship until the expiry of the notice period cannot reasonably be expected of a contracting party. Good cause may exist in particular if i) the Customer fails to make agreed payments despite a reminder, ii) required acts of cooperation by the Customer are not performed and the provision of the services is thereby significantly impeded or rendered impossible, iii) the Customer breaches material contractual obligations or acts in breach of the contract in a substantial manner, or iv) the provision of the services becomes impossible or unreasonable due to force majeure or unforeseeable circumstances within the meaning of these Terms and Conditions.

  4. In the event of extraordinary termination, services already rendered by the Provider shall be remunerated on a pro-rata and appropriate basis. Where remuneration has been paid in advance, a pro-rata refund shall be made for services that will no longer be rendered as a result of the extraordinary termination. In the event of ordinary termination, remuneration is governed by the agreed billing or contract period. Remuneration already paid in advance shall only be refunded on a pro-rata basis if the contract does not provide for a minimum term and the Customer may terminate the contract ordinarily before the expiry of the period paid in advance. Otherwise, in the event of ordinary termination, there is no entitlement to a pro-rata refund where the Customer has chosen a specific contract term or a discounted period paid in advance and this term can continue.

  5. The termination provisions do not affect the statutory rights of customers who are consumers to rescind the contract, withdraw from it or otherwise terminate it. Consumers' mandatory statutory rights remain unaffected by the termination provisions.

14. Subscriptions

  1. A “subscription” is the regular receipt of products or other services by “subscribers” (as customers within subscription contracts are referred to) within an ongoing contractual relationship (also referred to as a “subscription contract”) over a defined period of time (also referred to as the “subscription period”).

  2. A subscription contract obliges the Provider to deliver the services covered by the subscription contract or to perform other actions at the agreed times or intervals and within the agreed subscription period. The details of the individual subscriptions are stated in the respective offers.

  3. Termination takes effect for the future. From the point in time at which the termination becomes effective and the contract ends, no further services or deliveries are provided under the subscription.

  4. Subscriptions are billed in advance at the beginning of each subscription period.

  5. Trial subscriptions automatically convert into a paid subscription unless they are cancelled within the trial period. Before the conclusion of the trial subscription, the Customer is expressly and clearly informed that the trial subscription converts into a paid subscription upon expiry of the trial period, at what price and with what notice period.

  6. The subscriber shall notify the Provider without delay of any changes to the delivery or shipping address and shall otherwise be responsible for delivery obstacles arising from the failure to give such notice.

  7. The right to terminate the subscription contract extraordinarily remains reserved in accordance with the statutory requirements.

  8. Subscription contracts may be terminated in text form (e.g. by e-mail).

  9. Unless otherwise stipulated in the respective offer, the notice period is one month.

15. Information on Prices and Shipping Costs

Unless otherwise stated, all prices are quoted as gross prices inclusive of the statutory Austrian value added tax of 20 %. For EU business customers (entrepreneurs) with a valid VAT identification number (VAT ID), the reverse charge mechanism applies: the invoice is issued without VAT with reference to the recipient's liability to pay the tax; the Customer is obliged to verify the validity of the VAT ID via VIES. For customers in third countries, no Austrian VAT is charged. Where prices are quoted exclusive of VAT, the applicable statutory rate of VAT shall be added; in the ordering process and in the product description, prices for consumers are stated as gross prices inclusive of VAT.

16. Payment Methods and Payment Terms

  1. Payment processing takes place, depending on the product, via the payment service providers displayed in the ordering process (in particular Paddle and Stripe). Where an external distribution partner acts as seller in the ordering process, the contract is concluded with that partner; details are regulated in Section 4 of these Terms and Conditions. Payments are, unless otherwise agreed, to be made without deduction, discounts or other reductions.

  2. Where financial institutions and other payment service providers are involved, their terms and conditions and data protection notices shall additionally apply with respect to payment. Customers are asked to observe these provisions and notices as well as the information provided during the payment process. This applies in particular because the availability of payment methods and the course of the payment procedure may also depend on agreements between the Customer and financial institutions and payment service providers (e.g. agreed spending limits, location-restricted payment options, verification procedures, etc.).

  3. The Customer shall ensure that they fulfil the prerequisites incumbent upon them that are necessary for successful payment by the payment method chosen. These include in particular sufficient funds in bank and other payment accounts, registration, authentication and authorisation with payment services, and the confirmation of transactions.

  4. If a payment cannot be executed or is reversed due to insufficient funds in the Customer's account, incorrect bank details or an unjustified objection by the Customer, the Customer shall bear the fees incurred thereby, insofar as they are responsible for the failed or reversed transaction and, in the case of a SEPA direct debit, was informed of the transaction in good time (so-called “pre-notification”).

  5. Payment in advance – Where payment in advance by bank transfer has been agreed, the payment amount, unless an express agreement provides otherwise, becomes due upon conclusion of the contract. The Provider will provide the Customer with their bank details. Delivery is made after receipt of payment. If the payment in advance has not been received by the Provider despite being due, even after a further request, within 10 calendar days of the dispatch of the order confirmation, the Provider may rescind the contract with the consequence that the order lapses and the Provider is under no obligation to deliver. The order is then settled for the Customer and the Provider without further consequences.

  6. Stripe – The use of Stripe may, depending on the payment methods chosen, require registration for this payment method. The payment transaction is carried out on the basis of Stripe's terms, which are also communicated to the Customer in the ordering process. Further information and conditions: https://stripe.com/de.

  7. Costs incurred through the reminder of overdue claims shall be invoiced to the Customer. The Customer remains entitled to prove that no costs, or lower costs, were incurred.

  8. In the event of default in payment, the Provider is entitled to charge default interest at the statutory rate as well as other consequences and costs determined by law to the defaulting Customer. The Customer's obligation to pay default interest does not preclude the Provider from claiming further damages caused by default. Damages caused by default include costs of legal enforcement, such as costs for legal advice, reminder proceedings or debt collection.

  9. Customers may only exercise their right of retention insofar as the claims arise from the same contractual relationship.

17. Retention of Title

  1. Where the Provider performs in advance, the delivered products remain the property of the Provider until payment has been made in full.

  2. For customers who are entrepreneurs, the following rules apply to the products that remain the property of the Provider until payment has been made in full (hereinafter “reserved goods”). Where the Provider performs in advance, the delivered products remain the property of the Provider until payment has been made in full. The Provider retains ownership of the reserved goods until the full settlement of all claims arising from an ongoing business relationship; the Customer shall, as long as ownership has not yet passed to them, treat the reserved goods with care. In particular, they are obliged to insure them adequately at replacement value, at their own cost, against theft, fire and water damage, where appropriate or customary in the industry. Where maintenance and inspection work must be carried out, the Customer shall carry it out in good time at their own cost. Processing or transformation of the reserved goods by the Customer shall always be deemed performed for the Provider. Where the reserved goods are processed with other items not belonging to the Provider, the Provider acquires co-ownership of the new item in proportion to the value of the reserved goods to the other processed items at the time of processing. Otherwise, the same applies to the item created by processing as to the reserved goods. The Customer also assigns, for security purposes, the claim that accrues against a third party through the connection of the reserved goods with a plot of land. Third-party access to the goods in the ownership or co-ownership of the Provider must be notified by the Customer without delay. The Customer bears the costs of a third-party objection action or of an out-of-court release arising from such interventions. The Customer is entitled to resell the reserved goods in the ordinary course of business. The claims arising from resale or any other legal basis with regard to the reserved goods (including all balance claims from current accounts) are hereby assigned by the Customer to the Provider in full by way of security. The Provider authorises the Customer, revocably, to collect the assigned claims in their own name and for their own account. This collection authorisation may be revoked if the Customer fails to properly meet their payment obligations. The Provider undertakes to release the securities to which they are entitled at the Customer's request, insofar as their total realisable value exceeds the sum of all the Provider's still outstanding claims from the business relationship by more than 10 % (or by more than 50 % in the event of a realisation risk). The selection of the securities to be released is at the Provider's discretion.

18. Copyright and Rights of Use

  1. The documents, instructions, information materials, products and media made available by the Provider to the Customer – such as photographs, images, graphics, videos or audio recordings (hereinafter “protected content”) – may, subject to an express agreement to the contrary, be used exclusively for the individual use of the Customer in accordance with the contract. Beyond this, they are protected by intellectual property rights, in particular copyright. The rights of use and exploitation of the protected content vest in the Provider or the respective rights holders. The Customer undertakes to acknowledge and observe these restrictions on use and the intellectual property rights.

  2. The Customer is granted simple (non-exclusive) rights of use to employ the acquired protected content for purposes consistent with the contract. Otherwise, the use and exploitation of the protected content is not permitted. In particular, protected content may not be reproduced, distributed, made publicly accessible on the internet or on intranets, or otherwise made available to third parties.

  3. The Customer is not entitled to alter the protected content in terms of content, technology or editing, unless this is mandatory for use in accordance with the contract, expressly permitted by the rights holder, or allowed by law.

  4. The Provider expressly reserves the use of the protected content for commercial text and data mining. Text and data mining is the automated analysis of one or more digital or digitised works in order to derive information from them, in particular on patterns, trends and correlations. In particular, the protected content may not be used for the development, training, programming, improvement and/or enrichment of AI systems (including, but not limited to, generative AI systems) that are capable of outputting content, whether or not protected by copyright, directly or indirectly. Furthermore, the Customer undertakes to take the measures that are reasonable and necessary for them to ensure that the acquired protected content is not subjected to text and data mining. This includes, for example, including corresponding notices in their own terms of use and ensuring that employees are instructed accordingly (in particular with regard to digital content). The details depend on the nature of the protected content and the nature of the use.

  5. Where the protected content is subject to a specific licence of use, customers will be informed of the licence of use. In the event of a conflict between the licence of use and these Terms and Conditions, the provisions of the licence of use shall prevail.

  6. Where the Provider performs in advance, the Customer receives a simple, non-transferable and revocable right of use to the protected content until the remuneration owed has been paid in full.

  7. Where there is reasonable suspicion of misuse or of a substantial breach of these provisions on the protection of the protected content, the Provider is entitled to take appropriate inspection and protective measures until the suspicion has been clarified. In the event of serious or continued breaches despite a warning, the Provider is entitled to terminate the contractual relationship extraordinarily. The Customer is liable for damage incurred by the Provider as a result of a breach of obligation for which the Customer is responsible.

19. Notice of the Right of Withdrawal

  1. The information on the right of withdrawal for consumers is set out in the Provider's notice of the right of withdrawal. Customers are informed of it in accordance with the statutory requirements.

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day of the conclusion of the contract. To exercise your right of withdrawal, you must inform us (purebeing.eu, Shalini Mehra, Florianiweg 7, 6212 Maurach am Achensee, Austria, e-mail: connect@purebeing.eu) of your decision to withdraw from this contract by means of an unambiguous statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form for this purpose, but it is not mandatory. To meet the withdrawal deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event no later than 14 days after the day on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement. If you requested that the provision of the services should begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided to you up to the point in time at which you notify us of the exercise of the right of withdrawal with respect to this contract, compared with the total consideration provided for in the contract.

Special Information on the Expiry of the Right of Withdrawal

For contracts for the supply of digital content not supplied on a physical medium, the right of withdrawal expires if we have begun the performance of the contract after you have expressly consented to our beginning the performance of the contract before the expiry of the withdrawal period, and you have confirmed your knowledge that by giving your consent you lose your right of withdrawal upon the beginning of the performance of the contract.

For contracts for services, the right of withdrawal expires if we have provided the service in full and have begun the performance only after you have expressly consented to our beginning the performance before the expiry of the withdrawal period, and you have confirmed your knowledge that by giving your consent you lose your right of withdrawal upon the beginning of the performance.

Model Withdrawal Form

(To purebeing.eu, Shalini Mehra, Florianiweg 7, 6212 Maurach am Achensee, Austria, e-mail: connect@purebeing.eu)

I/We (*) hereby give notice that I/we (*) withdraw from my/our contract of sale of the following goods (*) / for the supply of the following service (*):

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

  1. The right of withdrawal does not apply to consumers whose place of residence, habitual abode or delivery address at the time of the conclusion of the contract and of delivery is outside a member state of the European Union (EU) or the European Economic Area (EEA) and who are not nationals of any of these member states.

  2. The provisions of these Terms and Conditions do not restrict the statutory rights of withdrawal, rescission, termination, warranty and defect rights as well as other mandatory rights of the Customer, nor the Customer's related payment and other claims, and are subordinate to them. The German-language version of this notice of the right of withdrawal is legally authoritative; in the event of contradictions, the German version shall prevail.

20. Warranty and Liability

  1. Subject to the following provisions, warranty (liability for defects) and liability for any other defective performance are governed by the statutory provisions.

  2. The Provider does not warrant the Customer's internet connection, the software and hardware used by the Customer or any faults in the conclusion or performance of the contract between the Customer and the Provider caused thereby.

  3. The Provider shall be liable for damages without limitation insofar as the cause of the damage is based on intent or gross negligence. Furthermore, the Provider shall be liable for the slightly negligent breach of material obligations, the breach of which jeopardises the achievement of the purpose of the contract, for the breach of obligations whose fulfilment is a precondition for the proper performance of the contract in the first place and on the observance of which the Customer may regularly rely (cardinal obligations), or in the event of agreed guarantee commitments. In such a case, however, the Provider shall only be liable for the foreseeable, contract-typical and expected damage. The Provider shall not be liable for the slightly negligent breach of obligations other than those specified above. The above limitations of liability shall not apply in the event of injury to life, body or health, for a defect after the assumption of a guarantee for the quality of the product and in the case of fraudulently concealed defects. Liability under the Austrian Product Liability Act (Produkthaftungsgesetz) remains unaffected. Insofar as the Provider's liability is excluded or limited, this also applies to the personal liability of their employees, representatives and vicarious agents. Otherwise, claims for damages by the Customer are excluded. The above liability provisions also apply to claims for damages by the Customer within the scope of the Provider's statutory warranty.

  4. The limitations of the warranty and liability obligations as well as the shortening of related periods shall not apply to claims of customers for damages and reimbursement of expenses, to goods that have been used, in accordance with their usual manner of use, for a building and have caused its defectiveness, and to existing obligations to provide updates in the case of contracts for digital products.

With respect to consumers, the statutory warranty, damages and other claims remain unaffected; the limitations and period reductions contained in this section shall not apply to them insofar.

21. Amendments to these Terms and Conditions

  1. The Provider reserves the right to amend these Terms and Conditions at any time with effect for the future in the case of continuing obligations (i.e. contracts running over a longer period of time in the course of which services and/or counter-services are rendered), in the following cases: a) where the amendment serves to bring the Terms and Conditions into conformity with applicable law, in particular where the applicable legal situation changes; b) where the amendment serves to enable the Provider to comply with mandatory judicial or administrative decisions; c) where entirely new services or service elements as well as technical or organisational processes require a description in the Terms and Conditions; d) where the amendment is merely advantageous to customers.

  2. In the case of customers who are entrepreneurs, amendments may also be made beyond the aforementioned cases, provided they are reasonable, appropriate and objectively justified for the Customer.

  3. The Provider will send the amended Terms and Conditions to the e-mail address deposited with the Provider by the Customer at least two weeks before they take effect. If a customer does not object to the new Terms and Conditions within two weeks of receipt of the e-mail, the amended Terms and Conditions are deemed accepted by the Customer. With the notification of the amendment, the Provider will inform the customers of the consequences of failing to object. Customers may also agree to the amended Terms and Conditions by express consent.

22. Data Protection and Confidentiality

  1. The Provider processes personal data exclusively in accordance with the applicable data protection laws. Details on data processing and on the rights of data subjects result from the Provider's privacy policy.

  2. Both parties undertake to treat all confidential information obtained in the course of the contractual relationship as strictly confidential. Confidential information includes in particular personal data, personal circumstances, the content of conversations, coordination, documents, concepts as well as business and trade secrets, such as internal processes, pricing and calculation models, strategies, process descriptions, customer and supplier data, technical procedures or other non-public economic information, insofar as this information is not generally known or was already lawfully accessible to the other party. Disclosure to third parties takes place only with the express consent of the respective affected party. Consent may not be required where the disclosure is in the recognisable interest of the affected party and it is to be assumed that they would consent. Excluded from the confidentiality obligation is information that must be disclosed on the basis of statutory provisions, must be communicated on the order of an authority or court, or whose use is necessary for the protection of legitimate interests. Disclosure to persons from the private or professional environment of the parties is not covered thereby. The confidentiality obligation continues beyond the end of the contractual relationship.

23. Final Provisions

  1. The legal relationship between the Customer, insofar as they are an entrepreneur, and the Provider shall be governed exclusively by the law of the Republic of Austria, excluding the UN Convention on Contracts for the International Sale of Goods.

  2. The place of jurisdiction is at the Provider's registered seat where the Customer is an entrepreneur. The Provider's right to choose another permissible place of jurisdiction remains reserved.

24. Consumer Dispute Resolution

We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.